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14300 Commerce Way
Miami Lakes, FL 33016
24 hour service
We want you to love our products. We want you to be crazy about them. We want them to make your day-to-day vaping so exciting you'll be blown away consistently. And because of this, we offer a 30-Day Money Back Guarantee (on VaporFi branded items purchased through this website) in the sad event that you're not thrilled. Your satisfaction is what we're aiming for, so if we can help get you there, let us know what we can do. Otherwise, if you're not satisfied with our awesome products, you are free to return them for a full refund of the purchase price (not including shipping and handling and excluding e-liquids and items manufactured by brands other than VaporFi).
To get things done as smoothly as possibly, call our customer service department at +1-800-154-693 and our cheerful customer service reps will provide you with an ultra-necessary RMA number. We will do our very best to provide the highest quality electronic cigarettes on the market, provide the very best customer service, and always ensure our shipping is lightning fast. Your business is immensely valuable to us, and your satisfaction means everything!
PLEASE NOTE: Refunds MUST include a valid RMA number, must have an RMA within 30-days from the original order date, and they must include all of the items from the original purchase. However, we reserve the right to deny any refund, as well as hold the right to issue a partial refund in the event that any request fails to meet aforementioned requirements. For obvious, potentially health-related reasons, we cannot offer this guarantee on e-liquids.
Shipping done right is what you can expect from us. We boast a fast processing time, as well as a fast turnaround. No one likes wasting time, so we don't want to waste yours as you eagerly await your vapor goods. Orders are usually shipped within one day of the order (with the exception of weekends and U.S. holidays). We love communicating with you, and as soon as your order is placed you can expect an email from us confirming it. The same goes for when your order ships, you'll receive another emailing containing tracking information as well as anything else that may be pertinent to your order.
We know you want to know about the progress of your order ASAP, so once the order is complete a confirmation email will be sent to you. Then when your order ships, we'll send another letting you know, and it will include your tracking number, if applicable.
If you created a VaporFi account during checkout, or previously, you will be able to check the status of your order anytime you feel like it by clicking on the LOGIN link at the navigation bar located at the top of every website page.
If your order has not arrived within an appropriate measure of time, please call our customer service at +1-800-154-693 so that we may begin to investigate the circumstances and issue a replacement shipment should it be necessary.
Exclusive rewards and benefits when you shop VaporFi branded products
Learn all about the incredible benefits of VF perks here
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We generally respond to email inquiries within 24 hours (excluding weekends and holidays). If you require inmediate assistance, please call our customer service department at 1-800-154-693.